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July 25, 2025The IT landscape is undergoing a seismic shift. What was once a support function tethered to break-fix and updating servers and software now needs to be very much a strategic function. For many organisations, this shift hasn't been fast enough, and in many cases, is not happening at all. The question is no longer 'if' businesses should evolve their IT strategy, but ‘when’ can they.
The changing landscape of IT
For the past 25 years, the typical IT service model has remained stubbornly static. The ‘helpdesk model’ is based on an outdated premise that IT is fragile and reactive. That's no longer true. Systems break less often, software is delivered via the internet and consumed using a browser, and cybersecurity tools are embedded into cloud platforms.
The rise of cloud computing marked a significant turning point in the industry. No longer did companies need to invest heavily in on-premise hardware or have to endure long and expensive setup cycles. Instead, robust, scalable, and secure platforms became accessible on demand and paid for directly using a credit card. This quantum leap democratised access to enterprise-grade tools, allowing even small businesses to punch above their weight.
With hybrid and remote working becoming standard, the shift from on-premise infrastructure to cloud-based solutions continues, offering scalability, flexibility, and to a degree, cost efficiency. What businesses need now is a partner who understands their business model, their compliance landscape, and their data strategy, to help them to the next level.
AI: The elephant already in the room
Many companies still approach AI with hesitation or outright avoidance. But AI isn't coming, it's already here. It's already embedded in tools you’re potentially already using, shaping workflows, and influencing decisions, whether organisations are consciously adopting it or not.
Avoiding AI will soon be as impractical as avoiding web and email would have been in the 2000s. AI is already woven into the very fabric of digital tools that businesses use every day. From Microsoft's Copilot in Microsoft 365 to Google's Gemini in Workspace, intelligent assistants are silently reshaping how we work. AI isn't just a buzzword; it's a productivity revolution. Adoption rates have soared, with around 70% of organisations using AI in some capacity, up from 50% in 2020. *
AI-driven tools are increasingly powering real-time decision-making, enhancing customer service, detecting fraud, and generating content. But adopting AI shouldn't mean embracing every tool without scrutiny. Responsible implementation is critical, and governance must be built in from the start. The newly introduced ISO 42001 AI management system standard offers a clear framework for organisations to deploy AI ethically, safely, and effectively.
A new vision of IT support
In this new era, IT support must go beyond maintenance and helpdesk and instead become a catalyst for safe and secure growth. Modern businesses need a new breed of IT service provider. Economit was established with that in mind, with a core purpose of providing good quality IT services free from confusion or jargon. It means we build strategic relationships with our customers, providing them with the IT, security, and compliance services they need to run their businesses successfully. It's about business enablement, and helping a company operate more effectively, achieve its goals, and leverage the technology at its disposal to maximise the return on its technology investments.
IT is shifting from a reactive support function to a proactive, strategic enabler of business value. This requires IT departments to focus on innovation, data-driven decision-making, and collaboration across the organisation.
It means helping clients leverage business process automation and build efficient data pipelines, as the explosion of data generation drives demand for sophisticated analytics and business intelligence tools. AI-powered analytics are helping organisations derive actionable insights from massive datasets, improved decision-making and customer understanding.
It also means compliance, enhancing governance and taking cybersecurity seriously. With the growth in digital operations and data generation, the financial and reputational risks of data breaches are driving increased spending and innovation in cybersecurity. Organisations are investing in zero-trust frameworks and advanced security measures to protect sensitive information and comply with regulations such as GDPR.
Conclusion: IT Is Business
The IT landscape is undergoing a rapid and profound transformation, driven by the convergence of emerging technologies and shifting business priorities. The lines between IT and business have blurred, and in 2025 and beyond, information technology strategy will be a key component of business strategy, requiring IT partners to be fluent in commercial awareness, regulatory landscapes, and the human element of organisational change. Its evolution is no longer about fixing what's broken, it's about building what's next. Organisations that thrive will be those that embrace this shift and partner with technology partners who do the same.